Skaplo

Privacy Policy

Last updated: November 1, 2026

Skaplo ("we", "us", or "our") operates the Skaplo web application and website at skaplo.com. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

1. Information we collect

2. How we use your information

3. Legal bases (EEA users)

Where applicable under GDPR, we process personal data based on contract performance (providing the service), legitimate interests (security and product improvement), and consent where required (for example, optional marketing communications).

4. Sharing and processors

We do not sell your personal data. We use trusted service providers to operate Skaplo, including hosting, authentication, database infrastructure, and analytics (such as Vercel, Supabase, and Google Analytics). These services have their own data processing terms. The AI processing described below has different terms from our hosting and authentication services.

Subscriptions

For App Store purchases, Apple processes payment. We verify Apple's signed subscription data and associate the product, original transaction identifier, renewal/expiry and refund status with your Skaplo account to provide plan access across devices. We do not receive your full card details. App Store subscriptions are managed through Apple; web subscriptions use the existing web billing provider.

AI chat and Google Gemini

When you use AI chat, we send your messages, recent conversation and current furniture design to Google Gemini to generate furniture suggestions and design updates. If photo input is available and you attach photos, those photos are also sent. Avoid sending personal, confidential or sensitive information.

Skaplo uses Gemini API Paid Services. Under Google's applicable paid-service terms, prompts and responses are not used to improve Google products. Google may retain them for a limited period for safety, security and legal compliance. See the Gemini API terms for details.

In the iOS app, AI processing requires your permission before the first cloud AI request. You can withdraw permission in Settings to stop future requests. Withdrawing permission does not recall data already sent to Google. Templates and the 3D viewer remain available without AI processing.

5. Data retention

We retain account and design data while your account is active. You can initiate account deletion in the iOS app under Settings → Delete account or from your web account settings. Deletion removes your cloud account, designs and profile. In the iOS deletion flow, uploaded avatars are removed and any web subscription is cancelled before account deletion. App Store subscriptions must be cancelled separately in your Apple account subscription settings. Local guest designs on your device are separate from cloud account data. Data already processed by third parties is governed by their retention policies; records may be retained where required by law.

6. Security

We apply technical and organizational measures to protect your data, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure; please use a strong, unique password.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these rights, contact us at hello@skaplo.com.

8. International transfers

Skaplo has centers in Amsterdam and Istanbul and serves the Netherlands and Türkiye. Your data may be processed in countries where our infrastructure providers operate. We rely on appropriate safeguards for cross-border transfers where required.

9. Children

Skaplo is intended for adults aged 18 and over. AI chat requires confirmation that you are at least 18. We do not knowingly collect personal data from children.

10. Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

11. Contact

Questions about this Privacy Policy: